DMCA and copyright policy

Our position

CatchON TV respects the intellectual property rights of others and expects its customers to do the same.

It is important to be precise about what this service is, because it determines what we can actually do about a complaint. We are a reseller of streaming television subscriptions. We do not own, produce, host, store, record, encode or control any broadcast, and we hold no rights in any channel, film or series. We do not operate the servers from which streams originate, and we have no facility to edit, remove or alter the content of a stream.

What we can do is act on the relationship we do control — a customer’s subscription — and pass a properly formed complaint upstream to the supplier responsible for the source.

Who to contact first

If your complaint concerns material being transmitted by a particular source, the operator of that source is the party able to remove it, and contacting them directly will almost always be faster than contacting us.

Contact us where your complaint concerns this website itself, or where you believe a subscriber of ours is using a subscription to infringe your rights. We will act on both.

Sending us a notice

Send notices to vunotv.tv@gmail.com with “DMCA Notice” in the subject line. Notices sent through live chat or WhatsApp cannot be processed — a copyright notice needs a written record, and those channels do not provide one reliably.

What a notice must contain

So that we can act on it, a notice should contain all of the following. A notice missing any of these may be returned to you rather than actioned:

• Identification of the work. The copyrighted work you say has been infringed. Where several works are covered, a representative list.
• Identification of the material. The specific material you say is infringing, described precisely enough for us to locate it — a channel name, a title, a date and time of transmission, or a URL on this website.
• Your contact details. Full name, postal address, telephone number and email address.
• A good-faith statement that the use complained of is not authorised by you, your agent or the law.
• A statement of accuracy, made under penalty of perjury, that the information in the notice is accurate and that you are the rights holder or authorised to act on their behalf.
• Your signature, physical or electronic.

What happens next

We acknowledge receipt, then review the notice. Depending on what it concerns, we will:

• Remove or disable anything on this website that is the subject of a valid notice;
• Pass the notice to the upstream supplier responsible for the source, where the complaint concerns a stream rather than this website;
• Suspend or terminate the subscription of a customer where we have grounds to believe it is being used to infringe;
• Notify the affected customer, so that they have the opportunity to respond.

We aim to acknowledge a complete notice within a few business days and to act on it promptly once reviewed. Where a notice is incomplete, we will say which element is missing.

Counter-notification

If your subscription has been suspended or material removed and you believe that was a mistake or a misidentification, you may send a counter-notification to the same address, with “DMCA Counter-Notice” in the subject line. It should contain:

• Identification of the material and where it was before removal or disabling;
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of a mistake or misidentification;
• Your full name, postal address, telephone number and email address;
• A statement consenting to the jurisdiction of an appropriate court, and accepting service of process from the party who sent the original notice;
• Your signature, physical or electronic.

We forward a valid counter-notification to the original complainant. Where the law provides for it, access may be restored unless the complainant notifies us that they have filed an action seeking a court order.

Repeat infringement

We operate a repeat-infringer policy. Where a customer is the subject of repeated valid complaints, their subscription is terminated and no refund is given. Termination in these circumstances is at our discretion and is not a matter for appeal through support.

Misuse of this process

Copyright notices are not a competitive tool. Knowingly making a material misrepresentation — that material is infringing when it is not, or that it was removed by mistake when it was not — carries liability for damages under the law in a number of jurisdictions, including costs and legal fees.

We review notices rather than acting on them automatically, and we keep a record of them. If you are unsure whether you hold the rights you are asserting, take advice before sending a notice.

Contacting us

Copyright matters: vunotv.tv@gmail.com, with “DMCA Notice” or “DMCA Counter-Notice” in the subject line.

For anything else, use the contact page. See also our terms of service and privacy policy.